Introduction to Privacy Policy
Advanced Client Services (ACS) has always respected the privacy
of our candidates. Federal legislation formalises the rights for
privacy and access to "personal and sensitive information"
for people in their dealings with the vast majority of business
in Australia.
While ACS specialises in Permanent Recruitment, ACS may at some
future stage engage in Temporary or Contract Recruitment, thus our
Privacy Policies, Collection Statement, Procedures and Training
etc reflect these future business plans.
Type of Personal Information Held
The term "personal information" can be confusing. ACS
will only collect from candidates and about candidates the type
of information that a reputable firm would normally collect in the
course a person's application for employment.
The types of personal information that ACS will collect and hold
usually falls into the following categories:
- Candidate Information submitted and obtained from the Candidate
and other sources in connection with applications for work (eg
reference reports, skill & psychological tests etc);
- Work performance information;
- Information about incidents in the workplace;
- Staff information;
- Information submitted and obtained in relation to absences
from work due to leave, illness or other causes;
- Information obtained to assist in managing client and business
relationships;
Purposes for which We Hold Personal Information
Once ACS has collected this information about a candidate ACS
will hold this information primarily for the following purposes:
- Placement operations;
- Recruitment;
- Staff management;
- Training;
- Client and business relationship management;
- Marketing;
- Evaluating our business activities and effectiveness.
Disclosures
To be able to assist a candidate in the process of securing suitable
employment (permanent or temporary), ACS may disclose a candidate's
personal information for the purposes for which it is primarily
held or for a related secondary purpose.
In some cases ACS may only disclose information with the candidate's
consent.
ACS may disclose a candidate's personal information where ACS
is under a legal duty to do so, including circumstances where ACS
is under a lawful duty of care to disclose information.
Contractors
ACS contract out a number of services from time to time. Our contractors
may see some of your personal information. Typically our contractors
would include:
- I.T. contractors and database designers;
- People assisting in database entry and maintaining the databases
as accurate and up to date.
Inquiries and Complaints
ACS respects the rights of every candidate to have access to their
information. ACS also welcomes any concerns or complaints that candidates
may have about their personal information that we hold.
You can make further inquiries or complaints about our privacy
policies or the information that ACS holds about you to our Privacy
Co-ordinator whose contact details are:
Mr. Ian Orchard
Privacy Co-ordinator
Advanced Client Services Pty Limited
P O Box 400
North Sydney
Ph + 61 2 9455 0930
Fax + 61 2 9455 0911
privacy@acs.com.au
You can also make complaints to the Office of the Federal Privacy
Commissioner.
Access
Subject to some exceptions that are set out in the National Privacy
Principles, you can gain access to the personal information that
ACS holds about you.
ACS does refuse access if it would interfere with the privacy
rights of other person's or if it would breach any confidentiality
that attaches to that information.
If you wish to obtain access to your personal information you
should contact our Privacy Co-ordinator. You will need to be in
a position to verify your identity.
ACS might impose a moderate charge in providing access. Our Privacy
Co-ordinator would discuss these with you.
You should also anticipate that it may take a little time to process
your application for access as there may be a need to retrieve information
from storage and review information in order to determine what information
may be provided.
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